Human Resources may be the most misunderstood of all departments, but it's also the most necessary. Human Resources is not only responsible for hiring and firing, but also handle contacting job references and administering employee benefits. It's true that in Human Resources everyone must be a "people's person". Since anyone in this department deals with a number of employees, as well as outside individuals, on any given day, a pleasant demeanor is a must. Managing employees is a major job. So those in Human Resources must be equal to the task.
Today's Human Resources personnel don't handle only small administrative tasks. They are responsible for staffing major corporations. This is no minor feat. It's not enough to be able to screen potential employees, however those who work in Human Resources also have to be able to handle a crisis in a smooth, discreet manner whatever be the issue. The Human Resource makes sure all employees are comfortable with their surroundings and working under acceptable, if not above average conditions.